Your questions answered

At the time of writing (20th Oct) our part of the country appears to have one of the lowest C-19 rates per 100,000 in the UK.

However, the situation is constantly evolving and we wanted to assure you that we are responding to this on a daily basis. To ensure we provide both an incredible experience and one that is also safe for our guests and every member of our team.

You can book with confidence. By only accepting overnight guests and a handful of members we can keep numbers lower. This makes physical distancing easy to apply. No pressure on space, no pressure on you.

What if I need to cancel?

In these uncertain times the question we are most often asked is what our cancellation / refund policy is?

Bedroom bookings can be cancelled or transferred up to 72 hours prior to arrival with no charge.  If you would like a refund, we will refund you in full.

If you need to cancel or amend your booking due to Covid-19 within this 72-hour period we will transfer your booking to another suitable date, either at the time of the cancellation or at a time which suits you, although rates may vary.

Any cancellations within this 72-hour period that are not as a direct result of Covid-19 will be charged in full.

If we are required to close the Gallivant for a period of time due to Covid-19 bookings will be transferred or cancelled at no charge.

What tier is The Gallivant in?

We are in a Tier 1 area. Simply this means the Rule of Six applies (see below) and we have to shut the Dining room and Bar at 10pm, although you can order drinks to your bedroom past this time. It also means all our Experience classes can continue indoors as we are able to avoid mixing and maintain safe physical distancing.

If you have a booking and live in a Tier 3 area please email us guest@thegallivant.co.uk so we can re-arrange your booking to a later date.

When can I stay?

As government legislation changes so have the booking habits of our guests with bookings now generally being made much closer to the present date. This means that we typically have very little availability within 2 weeks of the present date and much better availability further out.

We are doing our best at responding to all enquiries but would ask you to always make a booking using our BOOK button on our website.

How do I get more information?

Being a small team, we are sometimes slightly overwhelmed by the number of telephone calls we receive and can’t answer them all immediately. If you call and it goes to answer phone please leave a message, we will call you back within the day.

If you have made a booking and want to speak to us about this but can’t get through, please email us here and we will respond within 24 hours:

guest@thegallivant.co.uk

How do I book a table?

If you are coming to stay with us your booking now includes a delicious breakfast, dinner, elevenses and a glass of English wine at 5pm.

Because we have taken some tables out of the Dining room and need to close the Dining room and Bar at 10pm it is more important than ever to book your table and keep to your booking time. This is to ensure that everyone is provided with the very best level of service and so we can apply safe physical distancing for everyone. Please note that you must book for every time you want to eat – breakfast, lunch and dinner and the time that you have booked is the time that you need to be sitting at your table. If you are late it may not be possible to serve you even if you are staying with us.

You are free to finish your drink after 10pm in the Sitting room or Snug and of course you are most welcome to return to your bedroom with a bottle or preferred night cap.

Christmas and New Year packages

If you would like to stay with us this Christmas and New Year you can also book with confidence. We require a 50% deposit at the time of booking. Full payment is due 4 weeks before your arrival date.

Christmas and New Year package bookings can be cancelled or the value of your booking transferred up to 4 weeks prior to arrival with no charge. If you would like a refund, we will refund you in full.

If you need to cancel or amend your booking due to Covid-19 within 72 hours of arrival, we will either refund you in full or transfer the value of the booking to a future date, at your discretion.

Any cancellations within the 4-week period that are not as a direct result of Covid-19 will be charged in full.

If we are required to close the Gallivant for a period of time due to Covid-19 bookings will be transferred or cancelled at no charge.

We currently still have availability so if you’d like to book or would like to speak with us directly, please contact Sarah on sarah@thegallivant.co.uk.

Special events

All special events are pre-paid as spaces are limited.

Special Event bookings can be cancelled or transferred up to 1 week prior to the event with no charge.

If you need to cancel or amend your booking due to Covid-19 within this 1-week period we will transfer your booking to another suitable date, either at the time of the cancellation or at a time which suits you.

Any cancellations within the 1-week period that are not as a direct result of Covid-19 will be charged in full.

If we are required to close the Gallivant for a period of time due to Covid-19 bookings will be transferred or cancelled at no charge.

Is the mini spa open?

Yes, and it’s very busy. So busy in fact that we would recommend you book a treatment at the same time you book your stay. We only have one treatment room, so it gets booked up very quickly.

Rule of six

We are following the Rule of Six so won’t be taking bookings over this number until government guidelines change. If your household or support bubble is over this number, please contact us before booking by emailing reservations@thegallivant.co.uk.

Health and wellbeing at The Gallivant

The health and wellbeing of our team and all our guests is of paramount importance to us. We react immediately to government guidelines as they evolve, and our Leaders team are incredibly diligent at ensuring any new safety procedures are strictly maintained and adapted by all as needed. We call this our Integrated Safety Approach.

Our Integrated Safety Approach is founded on multiple Covid-19 risk assessments that have enabled us to produce a new Standard Operating Procedure – SOP for short, that covers ever aspect and area of the property and ensures we are consistently doing everything reasonably possible to keep things safe for all.

Every member of the team is thoroughly trained on this SOP and it is updated when either we believe we can improve it, or we are required to do so by legislation.

This is a joint effort and we respectfully ask all our guests to help us help everyone keep everything safe. A lot of it is common sense and obvious, like wearing masks in public areas, avoiding all person to person contact, washing hands frequently and using the (lovely) hand sanitiser we have freely available all around the house.

What you will see:

  • When you arrive we will take your temperature and run through some of the safety procedures we ask everyone to follow
  • Contactless check-in and check-out
  • We have an incredibly rigorous set of cleaning procedures and you will see visible cleaning stations. If you would like us to re-sanitise any surface just ask and one of the team will gladly do it
  • Sanitiser outside the front door and scattered around the house. Please get into the habit of using these frequently
  • All of us are wearing masks, we would ask you to do the same when not seated and drinking or eating
  • Less tables in the Dining room to ensure physical distancing
  • Tables that are laid once you are sitting down to ensure hygiene
  • Single use menus that are discarded after use, always
  • Wine, Bar, Gallivant and Locals guides that are rotated daily to ensure they are kept clean
  • No breakfast buffet but instead a really lovely A la carte breakfast from the kitchen, served to you wherever you want it
  • Check-in after 4pm and check-out before 11am so we have more time to deep clean every bedroom

What you won’t see:

  • All team members are temperature checked on arrival
  • We have hand sanitiser at our staff/ delivery entrance and also in all back of house staff areas
  • We have increased our housekeeping budget so that our team can take their time to deliver enhanced bedroom cleaning procedures
  • We have strict back of house guidelines so our team may only go into their designated work areas
  • Our teams may only take breaks in department bubbles to minimise contact with others
  • We clean the Summer House between classes, this includes sanitising mats and surfaces
  • We have allocated longer in between spa treatments and at the end of day so that our therapists can follow enhanced cleaning measures
  • We follow a strict Food Safety Management system and no staff or suppliers may enter the kitchen unless they are part of the kitchen or serving team
  • Our linen, towels and napkins are laundered off site at over 60 degrees
  • All crockery, glassware and silverware are washed in commercial washers over 60 degrees
  • We display advisory documents and posters back of house to promote good handwashing, respiratory hygiene and social distancing
  • We have an action plan, in line with PHE policies, to follow in the event of a suspected C-19 case

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