Check in and check out

We are a small team and need at least four hours in between guest stays to clean and tidy every room. As a consequence our check in and check out times are inflexible but you are more than welcome to arrive early or leave late and enjoy the bar or snug.

Check in time – after 3pm
Check out time – before 11am

At weekends and bank holidays we have a minimum stay of 2 nights, Friday, Saturday or Sunday. We release single weekend nights on the Thursday before the weekend and it’s always worth calling us to check if we have any thing free.

Confirming your booking

We require full pre-payment on all bookings. In the case of cancelled bookings, any pre-payments made will be refunded according to our Cancellation Policy to the card used to reserve the booking.

Cancellation policy

Free cancellation if you cancel your booking no later than midday, one week prior to your arrival date for individual rooms two weeks prior for bookings of three or more rooms.

If cancelled later, for prepaid bookings your 100% booking deposit will not be refunded, and for credit card guaranteed bookings you will be charged a cancellation fee equal to the total cost of your reservation.

Smoking

Smoking and e-vaping is not allowed anywhere within the hotel, including outside the main entrance and on the terrace to the side of the Dining room. Smoking is allowed in the guest’s garden to the rear of the hotel. Guests failing to adhere to this policy will incur a £150 cleaning fee that will be charged to the card used to reserve the booking.

Damages

If there is any damage or loss to your room, including any stains to any of the soft furnishings, we will charge the card used to reserve your booking either the full cost of repair/cleaning or replacement. Please note all rooms are inspected after check out and any damage or loss to your room notreported will incur an additional £50 administration charge on top of the repair or replacement cost.

Dogs

We welcome well behaved dogs in certain parts of the Gallivant but they must always be kept on a lead and never allowed onto any furniture. Dogs are not allowed into the Dining room, Cabin room or Snug at any time.

We charge £25 per stay for smaller dogs (Terriers, Beagles, Dachshunds) and £35 for larger dogs (Springers, Labradors, Poodles).

Please note we are not able to accommodate large dogs (Great Danes, Dobermans, German Shepherds). If in doubt, please ask at the time of booking to avoid embarrassment on arrival.

Please note that dogs are not allowed into the Coastal Gardens behind the Gallivant unattended. This garden is for everyone to enjoy and it is not a dog loo. Please, can you take your dog to the acres of lovely grass across the road for any calls of nature. There are dog bins there too.

IF YOU WOULD LIKE TO BRING YOUR DOG PLEASE CALL TO MAKE A BOOKING

Children’s policy

Most children are delightful, most of the time. Yours included. But we don’t have a huge amount of space here, so what’s fun for kids can be annoying for grown ups, especially if they’ve come here to unwind and feel restored. So with heavy hearts we’re saying ‘no’ to children under 10. Not because we’re nasty, or because your children aren’t lovely.

But because lots of our guests come here for peace and calm.

Transactions

Credit and debit card details are entered on a secure page and they are transferred using SSL technology.

All transactions are processed in accordance with local law and no personal details are sold to third parties.

Please note that all pre payments for packages are non refundable and non transferable.

We accept Visa, Mastercard and Maestro.

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