Payment

A secure third-party provider handles all payments to ensure that our and your data remain safe using credit card tokenisation. No raw data sits in our property management systems.

Our restaurant and hotel systems utilise Stripe. Stripe has been audited by a PCI certified auditor and is certified to PCI Service Provider Level 1 – the most stringent level of certification available in the payments industry.

We do not accept cash payments, only credit cards. We do not accept American Express, Apple Pay or Google Pay.

Cancellation policy

BEDROOMS

We ask for full pre-payment at the time of booking. All bookings can be changed up to 14 days before arrival for individual room bookings and four weeks prior for two or more room bookings. We can either move your booking to a future date (although rates may vary) or refund you in full.

We will not be able to refund you if you cancel your booking after this cut off.

RESTAURANT

Table reservations can be cancelled up to 24 hours before your arrival time. If cancelled later that this, you will be charged a cancellation fee of £25 per person.

WELLNESS CLASSES

Wellness class bookings can be cancelled up to 24 hours before the start time of the class. If cancelled later, you will be charged a cancellation fee of £10.

SPA TREATMENTS

Treatments can be cancelled up to 24 hours prior to your treatment time. If cancelled later you will be charged the full treatment cost.

EVENTS

For day Event bookings we ask for full pre-payment at the time of booking. Event bookings can be changed up to 7 days before the Event start date. We can either issue a credit that can be used at the Gallivant or refund you in full.

For overnight Event bookings we ask for a 50% pre-payment at the time of booking to secure your place and the balance 30 days before the Event start date. Event bookings can be changed up to 30 days before the Event start date. We can either issue a credit that can be used at the Gallivant or refund you in full.

We will not be able to refund you if you cancel your booking after this cut off.

Check-in and check-out

We are a small team and need at least four hours between guest stays to clean every room. Consequently, our check-in and check-out times aren’t flexible, but you are more than welcome to arrive early or leave late and book lunch in the Dining room.

Check-in after 4pm.

Check-out before 11am.

Dogs

Please only bring one small or medium sized dog per room, as our rooms do not have space for more than one.

Please note that all bookings with dogs incur an additional £25 cleaning fee

Please do not bring your dog in the Snug or Dining room areas. If you are dining with us, you will be invited to sit in our Bar area and you’ll be able to relax in our Sitting Room.

Please ensure your dog does not go on any furniture, in bathtubs, basins or in the showers. *If we notice your dog has been on any furniture in your room or the main part of the hotel, we will need to add £100 charge for additional cleaning.

Please always pick up any waste and dispose of it in the appropriate bins.

In the garden dogs must always be kept on a lead.

When coming back from the beach, please wash you dog (and your shoes) in the bath by the entrance.

Please do not leave your dog in your bedroom alone if you know your dog tends to bark. A barking dog is very disruptive so please be considerate of others.

Damages

If there is any damage or loss to your room, including any stains to any soft furnishings, we will charge the card used to reserve your booking either the total cost of repair/professional cleaning or replacement. Please note all rooms are inspected after check-out, and any damage or loss to your room not reported will incur an additional £100 administration charge on top of the repair or replacement cost.

Smoking

Smoking and e-vaping are not allowed anywhere within The Gallivant, including outside the main entrance and on the Terrace to the side of the Dining room.

Smoking is allowed in the Coastal Garden to the rear of the hotel. Guests failing to adhere to this policy will incur a £150 cleaning fee charged to the card used to reserve the booking.

Children

Our vision has always been to create a hideaway for grown-ups to escape to and we have become a destination for people wishing to find some peace and relaxation.

As we have got busier it has become increasingly evident that young children running around the house isn’t consistent with this vision nor our mission to put smiles on our guests faces.

For that reason, we welcome everyone 16 or over.

Sign up to our newsletter and be the first to know

Hear all the latest news, what's on, special offers and more to make you happy

* indicates required
Book